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Self-Storage Units

FAQ

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

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Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. How do I install Tredd's Self Storage Software?

  2. How do I un-install Tredd's Self Storage Software?

  3. How do I get my software to create an exportable QuickBooks file that I
    can send to my owner?

  4. I see the price of your program is $495.00.  Does that include your company doing the map layout?

  5. Does the Program automatically charge the Tenants rent amount on the Due Date we specify?

  6. Does it Automatically post Late charges on the dates we specify?

  7. What is the procedure for putting my existing Tenants into the program. I am not sure how to deal with the Tenants that have a balance due or a credit on their account. Would I have to go back and enter everything from the time they had a $0 balance?

  8. What are the hardware requirements for the software?

  9. How much does an upgrade cost?

  10. I'm trying to install the software but keep getting a message about system files being out of date.  I reboot but get the same message.  Now what?

  11. How do I protect my data once I enter it?

  12. How do I report a problem with your software?

  13. After I edited the late letter, the software returns an error 11.  Now what?

  14. How do I fix the calendars in the software when they do not display the correct date or give error messages?

  15. Does your software handle anniversary billing?

  16. How much does the software cost?

  17. How long does it take for customization once I order the software?

  18. Do you accept credit cards, checks?

  19. Why can't I just keep using the trialware version?

  20. I have multiple sites.  Will this software work?

  21. I have more then one computer in the office.  Can all three computers use the program the same time?

  22. If I find a problem with my customized version, how long will it for you to fix it?

  23. How do I edit the customer letters?

  24. What is the difference between a late letter and a late fee letter?

  25. After I install the software, how do I add customers I already rented to?

  26. What can be done about printing the receipt without it using up an entire sheet of paper every time?

  27. Can your software tie into our security gates?

  28. Can I add a customer picture to the unit detail page?

  29. Can I change graphics for the site?

  30. I want to put a copy of the your software on our backup tapes.  Does this violate your licensing agreement?

  31. I successfully installed the software, but I need to know my logon password.

  32. Do you have a trial package to use for a month?

  33. Does your package work on Windows XP?

  34. Is it possible to customize the program so that statements print on postcards?

  35. We have 435 units, how much additional cost would it be for customization?

  36. We are planning to add another building next year.  How much is it going to cost to add that building to your software?

  37. Is your online payment method secure?

  38. When I vacate an unit, should the payments disappear for that customer?

  39. How do I enter payments?  The Accept button is grayed out so I can't click on it.

  40. How do I network two or more computers together to use your software?

  41. Does the software work on a cash basis and the accrual basis?

  42. What is your End User License Agreement say?

  43. Fixing email issues.

1. How do I install Tredd's Self Storage Software?


Once you have downloaded the software from the web site, double clicking on the installation file will automatically start the installation process. The software will automatically be installed in the folder: 

 

C:\Program Files\Tredd’s Self Storage Software xxxxx\

 

where xxxxx's are your customer number for licensed versions and 0000 for the trialware version.  

The installation program may have to update some files before installing.  If a system restart is necessary, re-run the install program after rebooting to finish the installation.  Some users may have to run additional installation files before installing this software. This software requires the following:

If you have any difficulty installing the software, please feel free to contact us.

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